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NEW WHITEPAPER

Attracting and Retaining Top Agents in South Africa CX Delivery Centres
Learn why South Africa has become a preferred customer experience delivery point.
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Why South Africa?

Here are the top 7 reasons South Africa was the right choice for a CX Delivery Centre:

Talent
Large pool of available talent
Empathy
Cultural compatibility and empathy
Management
Ease of Management
Sourcing
Impact sourcing opportunity
Risk Mitigation
Risk Mitigation
Cost
Lower cost of doing business
Government support
Government support
South Africa enjoys a talent retention advantage over onshore markets. Lower attrition rates help to keep costs down by reducing hiring and training expenses, and stable employment contributes to a healthy local economy, aligning with corporate ESG and CSR objectives.
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In this whitepaper, you'll see the proof that 

well-treated agents treat customers well.