Data-driven Insights from CX Decision Makers

As we look ahead towards the future, how are organizations going to elevate the customer experience (CX)? If continuous improvement in CX is a hallmark of brands outpacing their competitors, then what are companies doing to stand out?

In this report, you'll gain key data-driven insights from a recently commissioned survey, by HGS, of CX decision makers sharing their insights on how they are improving CX in 2024 and beyond. 

Inside this report:

  • Key findings from CX decision makers

  • Top CX developments for the next 18 months
  • Business spending estimates for CX initiatives 
  • Priority initiatives for CX