THOUGHT LEADERSHIP REPORT

In this new, original research report we explore the need for organisations to revisit - and reinvent - how well they have prepared their leaders to lead; from front line managers to those in the board room. 

Research has argued those successful in leveraging the lessons learnt during the pandemic, and working towards developing a balance across seemingly paradoxical priorities such as the importance of global and local, will emerge as true leaders as we transition into a new post-pandemic world of work[1].


[1] - https://www.pwc.com/mt/en/publications/humanresources/redefining-leadership-in-a-post-pandemicworld.html

Key Takeaways:

  • People - Strategies to boost agent engagement and well-being 
  • Processes - Steps to address fragmented processes and reduce customer frustration
  • Data - Utilising data to make more informed decisions
  • Technology -  Adopting the right technologies to leverage data effectively